Cancellation & Refund Policy

Effective Date: 14/07/2025
Applicable Location: Vellore, TN, India

General Payment Terms

All payments are final once a billing period starts, except as outlined in this policy.
Downgrades will result in a credit adjustment for future invoices.
Fees vary based on your selected plan.

Cancellation Policy

Subscriptions may be canceled anytime via the dashboard or by contacting support.
Cancellations take effect at the end of the current billing cycle.
No prorated refunds for unused time in an active billing cycle.

Refund Eligibility

Refunds may be granted under the following conditions:

Technical Issues: If you experience a verified technical problem that prevents you from accessing or using essential features of our platform, and our support team cannot resolve it within 7 business days.
Duplicate or Unauthorized Payment: If you were charged multiple times or without authorization.
Service Unavailability: If there is a prolonged outage (more than 72 hours) preventing all users from accessing the service.
Refunds will not be provided in cases such as:
- Change of mind or dissatisfaction after the first billing cycle.
- Non-use of the product after activation or renewal.
- Account suspension due to violation of our Terms of Service or Acceptable Use Policy.

Refund Policy

We follow Indian Consumer Protection Act, 2019:

Monthly Plans: Non-refundable once the billing cycle starts.
Annual Plans: Partial refund within 7 days (minimal usage required).
Free Trial: No charge if canceled before trial ends.

Regional Consumer Rights

We comply with consumer protection regulations in regions where applicable, including:

EU/EEA Users: Under EU consumer law, customers in the European Union may have the right to cancel within 14 days of purchase if no service usage has occurred.
UK & Australia: Refunds comply with local consumer protection laws where relevant.
United States, Canada, and Asia-Pacific: Refund requests are processed according to our general refund terms listed above.

Exceptions & Discretionary Refunds

Refunds may be granted in exceptional cases like:

Billing errors or double charges
Service outages > 48 hours
Verified technical failures

Refund Process

If your refund is approved:

It will be credited to your original payment method (credit card, PayPal, or local payment gateway).
Refunds are typically processed within 7 to 14 business days, depending on banking or regional payment systems.
Exchange rate differences or international transaction fees applied by your payment provider are not covered by Yugmedeals Reach.
To request a refund, email us at support@yugmedeals.com with your account details and transaction reference.

Policy Updates

We may modify this Refund Policy from time to time to reflect business, legal, or technical changes. Updates will be published on this page with a revised date. Continued use of the service after such updates constitutes acceptance of the revised policy.

Contact Us

📧 support@yugmedeals.com
📍 Sri Lakshmi Networks
#164, Eriyur New Street, Vellore, TN, India